Arthritis Assist Coordinator

The position of Arthritis Assist Coordinator is an exciting role for a person keen to work with a creative and dynamic organisation.

Reporting to the Arthritis Assist Team Leader within the Community Development Team, we seek a person to assist with Arthritis New Zealand’s work in “improving the lives of every person affected by arthritis” by managing all incoming and outgoing communications received and sent to clients and whanau. 

Key tasks include

• Manage all incoming and outgoing communications received from clients and their families, ensuring prompt and courteous responses.
• Coordinate services between Arthritis New Zealand staff and clients as a knowledgeable resource and advocate for the organisation’s products and services.
• Develop telephone scripts and standard email responses to provide consistent and exceptional customer service. 
• Maintain accurate record-keeping and ensure the client management system (Dynamics CRM) is up to date with clear, precise documentation.
• Collaborate with the organisation to gather necessary information for accountability milestones related to contracts, grants and trusts.

We seek a person who ideally has experience in a health coaching role, and 

• Has empathy for people affected by arthritis and can establish and nurture relationships with clients.
• Able to utilise data entry using Microsoft Dynamics
• Has attention to detail and excellent communication skills, both oral and written.
• At least one year of health coaching or related field experience.

A copy of the job description and application form is available from the Arthritis Assist Team Leader- ph 0800 663 463 or email Tory.Garnham@arthritis.org.nz