Navigating the health system

We’re here to support your journey. Find guidance on accessing arthritis care, referrals, and support in your area.

Last updated: 12 August 2025

Being newly diagnosed with arthritis can feel overwhelming and dealing with the health system on top of that can sometimes add to the stress. It’s okay to feel confused or frustrated. You're not alone in this journey, and there are ways to make the process a little easier.

In Aotearoa New Zealand, access to specialists and funded services can vary depending on where you live. In some areas, it’s easier to get appointments and support, while in others, it might take longer. That can feel unfair, but there are options. It’s always worth checking whether there are local or regional programmes available in your area.

Our Arthritis Assist team is here to support you. We can help you find out what services are available near you and guide you through the next steps.

Where to start

Your GP (doctor) is your first step in getting connected to more support. They can:

  • Refer you to a specialist (like a rheumatologist)
  • Refer you to allied health services such as a physiotherapist, dietitian or podiatrist
  • Order tests like blood tests or X-rays to help with diagnosis and monitoring

Some GP clinics also have health coaches or extra services that might be helpful, and it’s a good idea to ask your doctor or practice nurse what support is available at your clinic.

What about private care?

If you prefer not to wait for the public system — or if you want to be seen sooner — you can ask your GP for a referral to a private specialist or allied health provider. This usually involves a cost, but if you have medical insurance, you may be able to claim some or all of it back. Check with your insurer to see what’s covered.

Looking for one‑on‑one help?

Arthritis Assist offers advice, support, resources, and information on managing arthritis. It is a comprehensive support service for all types of queries related to arthritis.

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