Understanding your health rights

If you’ve just been diagnosed with arthritis or are figuring out how to manage it, it’s important to know that you have legal rights when it comes to your care. In New Zealand, all eligible people using health or disability services are protected under a law called the Code of Health and Disability Services Consumers’ Rights.

This code outlines 10 health rights that make sure you’re treated fairly, respectfully, and with care that supports your mana and mauri. Knowing your health rights in New Zealand can help you feel more confident in making decisions, asking questions, and speaking up when something doesn’t feel right.

1. The right to be treated with respect | Mana

You have the right to be treated with consideration and to have your culture, values, and beliefs respected.

2. The right to fair treatment | Manaakitanga

You must not be discriminated against, harassed, or pressured. Everyone deserves fair and equal care.

3. The right to dignity and independence | Tū rangatira motuhake

You have the right to make choices that maintain your independence and self-worth.

4. The right to appropriate standards of care | Tautikanga

Your care must meet professional and ethical standards and be provided with skill and care.

5. The right to effective communication | Whakawhitiwhitinga whakairo

You should be given information in a way you understand, including access to interpreter services if needed.

6. The right to be fully informed | Whakamōhio

You deserve clear, honest, and complete information about your condition, treatments, and options.

7. The right to make choices and give consent | Whakaritenga mōu ake

You decide what happens to your body and care. This includes saying no or changing your mind.

8. The right to support | Tautoko

You can have a support person or people with you at appointments or during care, if you want.

9. Rights during teaching and research | Ako me te rangahau

You must be told if your care involves research or teaching, and you can choose not to take part.

10. The right to complain and be taken seriously | Amuamu

If you’re unhappy with your care or treatment, you have the right to speak up and be heard without fear of negative consequences.

Living with arthritis comes with enough challenges, and you shouldn’t have to worry about being mistreated or left in the dark. Knowing your health rights in New Zealand is one way to protect your well-being and ensure you’re getting the care you deserve.

If something doesn’t feel right, trust yourself, ask questions, and reach out for support. Your voice matters.