Our Values

Putting People First

We demonstrate our commitment to being people centred by:

  • Acknowledging the personal and social impact of arthritis.
  • Recognising and celebrating success and achievement.
  • Being responsive to all stakeholders.
  • Developing our paid and volunteer staff.
  • Providing a welcoming workplace.


We demonstrate integrity by:

  • Following through commitments in a timely way.
  • Being accountable for all our actions.
  • Being ethical, trustworthy and honest in all our actions.
  • Providing clear and consistent information.
  • Assessing our relationships by reference to our values.


We strive to achieve excellence by:

  • Providing evidence based services and information.
  • Striving for continuous improvement in all our activities.
  • Seeking innovative solutions.
  • Adapting to changing circumstances.


We show respect by:

  • Upholding the principles of the Treaty of Waitangi.
  • Acknowledging all people in an appropriate way.
  • Encouraging open and honest communication.
  • Recognising people’s rights to privacy.
  • Recognising the diversity of contributions from our stakeholders.

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